Customer Success Manager

Job Overview

As a Customer Success Manager at GREEN QUOTE, you will act as the trusted advisor for our enterprise-tier clients. You will manage the entire post-sales lifecycle, ensuring a seamless onboarding process and driving product adoption. Your goal is to deeply understand client objectives and align our outsourcing solutions to maximize their operational efficiency and growth.

This role requires a strategic thinker with exceptional communication skills and a passion for delivering premium business outcomes. You will collaborate closely with internal operations, technical support, and sales teams to champion client needs.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for a dedicated portfolio of enterprise clients.
• Lead comprehensive onboarding processes, ensuring clients realize rapid time-to-value.
• Conduct quarterly business reviews (QBRs) to track KPIs, align on strategic goals, and identify expansion opportunities.
• Proactively identify account risks and develop mitigation strategies to ensure high retention rates.
• Advocate for client requirements by providing actionable feedback to internal product and operations teams.

Requirements & Skills

• 3+ years of experience in Customer Success, Account Management, or B2B Consulting.
• Proven track record of managing enterprise-level accounts and driving net revenue retention.
• Exceptional emotional intelligence, empathy, and active listening skills.
• Strong analytical mindset; ability to interpret data and translate it into actionable business strategies.
• Familiarity with CRM platforms (Salesforce, HubSpot) and Customer Success platforms (Gainsight, ChurnZero).